RETURN POLICY
Last updated July 10, 2024
We always appreciate and thank you, our customers for putting your trust in us. We hope you would be happy with your purchase. Refunds are only applicable in case you receive your package seal broken or if the package was damaged for some reason by our delivery service. Please see below for more information on our refund and return policy.
RETURNS
Keeping in view the sensitivity of dealing with food products, our products are non returnable. We do not process returns but we do provide a hassle free easy refund policy.
REFUNDS
- Owning to the usage of third party delivery services, we do not take responsibility of any damage caused by them during their transportation. Please refer to their policy for refunds.
- We do however take full responsibility for the products delivered to you by using our delivery system.
- Our policy includes:
- meal exchange on the basis of availability
- store credit
- on demand money refund
REFUNDS PROCEDURE
After receiving your refund request and inspecting the condition of your item, we will process your refund, store credit or exchange. Please allow at least two-three (2-3) days from the placement of your request for money back request. Refunds may take 1-2 business days to appear on your bank statement, depending on your bank. We will notify you by email when your refund has been processed.
CONSIDERATIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Tel:
Email: info@corianderfoods.co.za
Please Note
● We offer highest quality service with 100% money back guarantee.
● For certain reasons if you are unhappy with our service/products anything related, please do not hesitate to contact our representative for a refund.
● Our priority is our customers and for that we strive to keep you contended and happy.
● Please give us call, WhatsApp us or you can send an email to us and share more insights with what went wrong and what made you unhappy with the service.
● For our official investigation our representative might ask you to send in some photographs if you did not receive your package according to your order or if you received something damaged.
● We might request you to fill in the refund form to help us improve and understand more.
● After careful considerations, you will be entitled to 100% money back guarantee of your purchase. Please note we can not refund delivery fee but we can however process your charges for food that you paid.
QUESTIONS
If you have any questions concerning our refund policy, please contact us at: info@corianderfoods.co.za
